In an increasingly digital world where speed, efficiency, and user-friendliness are at the core of customer expectations, it is essential for financial service providers to implement innovative solutions that meet these demands. FLOA, a leading provider of consumer credit and “Buy Now, Pay Later” (BNPL) in Europe, recognized this need early on. With the support of Namirial, FLOA was able to fully digitize its processes, further strengthening its position as a market leader. This success story highlights the challenges that led to the implementation of an electronic signature solution and how Namirial played a key role in overcoming them. 

Challenges and Reasons for Implementing an Electronic Signature Solution 

FLOA, as an innovative player in the e-commerce and fintech sectors, faced the challenge of further digitizing its services while maximizing efficiency and user experience. The goal was to provide customers with a seamless experience where contracts could be signed quickly, securely, and completely digitally. Traditional paper processes incurred high costs and significantly prolonged the closing process. It was clear that transformation was necessary to meet the growing demands of customers while reducing operational costs. 

Why FLOA Needed an Electronic Signature Solution 

FLOA aimed to solidify its position as a leading provider in the “Buy Now, Pay Later” (BNPL) and consumer credit sectors in Europe. This required a solution that could fully digitize the entire process of contract signing and document management. Without a reliable electronic signature solution, FLOA could not fully integrate its digital services or meet customer expectations for speed and ease of use. 

Why Namirial? 

Namirial proved to be the ideal partner, thanks to its extensive expertise and successful collaboration with FLOA since 2013. By implementing Namirial’s solutions, FLOA was able to complete a full digital transformation within just a few years. The seamless integration of Namirial’s electronic signature led to significant reductions in processing times (from one week to one day), a 35% improvement in conversion rates, and a substantial reduction in costs. Namirial helped FLOA develop a fully digital application process, which became a key factor in their business success. 

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📺Recording: Integration of Digital Trust Services in processes in Banking at FLOA – Namirial.com